INTRODUCTION
Dear user, your privacy is important to us. This privacy policy explains how we collect, use, protect, and share your personal information. Our policy complies with Law No. 13.709/2018 – General Data Protection Law (LGPD), as well as fixed-odds betting and online gaming legislation, especially Law No. 13.756/2018, Law No. 14.790/2023, and the Ordinances of the Prizes and Betting Secretariat of the Ministry of Finance – SPA/MF. It aims to define how Meridianbet handles the data and information provided by our customers through the website meridianbet.bet.br and other service channels (email, online chat, phone calls, among other available means).
Meridianbet requests that all customers read and understand this Privacy Policy. If you have any questions, please contact us at: [email protected].
By accepting this Privacy Policy, you agree that collecting and storing your personal data is necessary for accessing the site and using any of its features. You also consent to the use of this data as outlined in this document.
The application of this Policy will be guided by the principle of good faith and compliance with the other principles set out in Article 6 of the LGPD, namely: purpose, adequacy, necessity, free access, data quality, transparency, security, prevention, non-discrimination, accountability, and compliance.
By visiting our website and/or using any features, or by contacting us, this Privacy Policy will apply.
Terms not defined in this Privacy Policy shall be those defined in the general Terms and Conditions of the site, which must also be accepted for the user to browse this site.
WHO THIS POLICY APPLIES TO
This policy applies to all users who register an account on our website or use our services and applications, whether physically or digitally.
The following parties may have access to personal data controlled by Meridianbet:
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Suppliers and service providers assisting in business operations, including technology services, communication, administrative services, among others. These providers cannot use the personal data for any other purpose and must act in accordance with the LGPD, immediately notifying Meridianbet of any risk, threat, or security incident that could compromise the personal data subjects. They must also delete the data after the relevant purpose has been fulfilled.
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Regulatory, investigative authorities, and the Judiciary.
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All recipients of this Policy must contact the Data Officer in cases of suspected or confirmed: (1) data processing without legal basis; (2) data processing exceeding the regulator’s or contractor’s assignments; (3) unauthorized deletion or destruction of personal data; (4) any other breach of this Policy or the LGPD principles.
DATA PROCESSING AGENTS
Data Controller
Meridianbet acts as the data controller, maintaining and processing data for the purposes stated in this policy. Data collected may be retained beyond the user relationship period for legal or legitimate interests, in line with the LGPD and SPA/MF regulations.
Data Processor
A data processor is a person or entity, public or private, that processes personal data on behalf of the controller, following this Policy and instructions from the controller.
Data Protection Officer (DPO)
The DPO is designated by the controller to act as the communication channel between the controller, the data subjects, and the ANPD. They must have professional qualifications and knowledge of data protection laws and practices to fulfill the tasks defined in Article 41 of the LGPD.
PURPOSE OF DATA COLLECTION
Data is collected by Meridianbet with the user's permission to meet legal and contractual obligations, mainly to:
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Ensure corporate governance and legal compliance
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Enforce contracts and agreements
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Risk management
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Detect, investigate, and report crimes
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Manage customer accounts, payments, and withdrawals
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Handle customer complaints
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Prevent misuse of systems
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Develop and manage products and services
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Test new offerings
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Manage branding
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Provide product and service support
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Manage customer relationships
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Expand the business
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Learn user behavior
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Conduct marketing
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Manage finances
Thus, data processing allows Meridianbet to comply with laws, protect users from crimes, develop new offerings, maintain brand reputation, and offer a fun and safe experience.
DATA COLLECTION METHODS
Meridianbet collects data from various sources, including user registration, transaction history, betting patterns, game data, and demographics. Using machine learning, we can segment games based on customer preferences and fulfill legal requirements like transaction monitoring, anti-money laundering, and age verification.
If you choose not to provide or withdraw consent, we may be unable to meet legal obligations or provide services. According to §5, Article 8 of the LGPD, you may withdraw consent at any time.
WHAT DATA IS PROCESSED
Collected personal data may include:
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Information provided during registration (CPF, birth date, email, phone, bank details, IP, cookies, geolocation)
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Biometric data (facial recognition with liveness detection)
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Website visit details (traffic, logs)
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Criminal or fraudulent activity data
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Transaction records
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Product/service usage information
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Survey and promotion responses
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Online chat data
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User preferences and betting patterns
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Recorded support calls
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Publicly available data (internet, public records, social media)
HOW WE USE YOUR PERSONAL DATA
Your data is processed to:
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Set up and manage your account
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Respond to support inquiries
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Verify registration details (including sharing with third parties such as financial institutions or KYC providers)
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Monitor deposit limits
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Generate usage reports and statistics
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Send service updates and policy changes
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Send promotional offers (if consented)
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Customize your experience
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Understand preferences and improve offerings
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Detect and investigate fraudulent or illegal activities
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Promote responsible gambling using automated decision-making tools
PROTECTION OF YOUR PERSONAL DATA
Meridianbet safeguards your data per market standards and data protection laws, using ISO 27001-certified data centers, in compliance with §2, Article 4 of SPA/MF Ordinance No. 722/2024.
DATA SHARING WITH THIRD PARTIES
Your information may be shared with:
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Companies within the Meridianbet group
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Regulatory agencies
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Fraud and anti-money laundering agencies
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Identity verification providers
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Sports regulators
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Third parties authorized by you
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Service providers needed to deliver services
We may assign third-party processors under strict confidentiality and security obligations. We may also be legally required to share data with authorities upon request.
INTERNATIONAL DATA TRANSFERS
Due to the global nature of the internet, data may be transferred internationally, including to processors outside Brazil. By providing your data, you agree to this.
Transfers will only occur if:
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You provide explicit consent
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Required for contract performance
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Required by law
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The recipient complies with recognized protection mechanisms
Transfers will only be made to jurisdictions approved by the ANPD or with safeguards ensuring equivalent protection.
YOUR RIGHTS REGARDING PERSONAL DATA
As a data subject, you have rights including:
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Confirming data processing
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Accessing your data
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Correcting incomplete or outdated data
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Data portability
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Deletion, anonymization, or blocking (in certain cases)
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Information about consequences of non-consent
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Withdrawing consent
CONTACT DETAILS
If you have questions or concerns, contact us at: [email protected]
PRIVACY POLICY UPDATES
This Privacy Policy may be updated periodically. In the event of significant changes, we will notify you via email, site notice, or other channels with sufficient lead time. Material changes will only take effect with your express consent. Failure to consent may affect service availability.
I declare that I have read, understood, and accept all the terms of Meridianbet's Privacy Policy.